In the healthcare sector, chatbots are being used to connect patients with medical providers in an efficient and quick manner. However, the bots can vary from the breadth of solutions they provide down to their tone of voice.
Fremont, CA: Closing the gap between man and machine is easy said than done. Enhancements in artificial intelligence have assisted computers in their communication with humans in order to simplify daily tasks and life. This technology has resulted in the creation of dialogue platforms such as chatbots, which are purposed at streamlining such interactions.
At their core, chatbots are built to receive as well as deliver responses that mimic natural language conversation. Across all industries, there has been an increase in companies turning to this type of software for a 
variety of reasons—including making their e-commerce apps or sites more interactive and useful. Even though the encounter is not always a seamless one, as many consumers complain.
In the healthcare sector, chatbots are being used to connect patients with medical providers in an efficient and quick manner. However, the bots can vary from the breadth of solutions they provide down to their tone of voice.
Chatbots are a very useful tool in the medical field to offer patients immediate assistance when a practice or physician cannot. For instance, the platform can help users schedule an appointment, review symptoms, answer common questions, and even refill prescription medications. However, chatbots are not here to replace the job of healthcare professionals but to improve patient results by increasing the productivity of these providers. If a bot is unable to fulfill said duties or queries, it will then transfer the patient to a real-life medical professional.
Research shows that chatbots are one of the most useful resources that industries have access to, with approximately 1.4 billion people using chatbots today. The most familiar of which include Amazon’s Alexa and Facebook Messenger. Apart from this, 37 percent admit to utilizing a customer service bot for quick answers in an emergency. Users want their information to be easily accessible and readily available. This is why chatbots are gaining immense popularity.
There are limitations regarding a chatbot’s capability, and it must not be confused with practical AI. That being said, chatbots are best utilized in scenarios that would typically involve a back-and-forth conversation, which commonly includes customer service encounters.
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