In 2020, this digital patient interaction approach had a significant effect on the patient experience. With the pandemic still in full swing, telehealth is assisting patients in remaining active from the comfort of their own homes.
FREMONT, CA: A digital patient interaction approach will help patients have a better experience. The use of digital solutions allows clinicians to reach out to their patients on a deeper level. In today's world, patients depend on and anticipate digital processes in virtually every aspect of their lives. Digital patient engagement strategies are important for improving the patient experience and keeping patients engaged now and in the future.
Useful Digital Patient Engagement Solutions:
Telehealth
In 2020, the digital patient interaction approach had a significant effect on the patient experience. With the pandemic still in full swing, telehealth is assisting patients in remaining active from the comfort of their own homes. They can access their patient portal and use telehealth to communicate with their providers. Not only can this keep people healthy during the pandemic, but it will also have an effect on engagement after it is over.
Digital Patient Intake
Digital patient intake is an easy-to-use, patient-centered platform that also helps the organization's workflow processes run more smoothly. Rather than filling out conventional paper admission forms in waiting rooms, this interactive patient experience approach is completed by the patient from the comfort of their own home. Patients access their patient portal to check their details for their upcoming visit. This increases the patient experience by reducing wait times, allowing them to interact virtually, and eliminating time constraints. Digital intake also increases the overall quality of data in a patient's chart, meaning that the providers have the most up-to-date information for later use.
Queue Management Solution
To enhance the patient experience, several providers are implementing quality queue management software combined with their other digital patient interaction solutions. This tool allows patients who are making in-person appointments to sign in from their vehicles. They will keep track of where they are in line, get updates on their visit, and be notified when entering the building. This reduces overlapping foot traffic in offices while still keeping patients secure. However, it also improves the patient waiting experience by allowing them to wait in a more convenient location.
