According to a new study, nearly 92 percent of patients agree that improving the healthcare customer experience should be at the top of any provider's strategic improvement list.
Fremont, CA: A good plan of treatment is essential for a successful surgery and a speedy recovery, but it is only useful if it is followed. Patients become active partners of their own wellbeing when they are engaged, and they are empowered to seek out the knowledge they need proactively. It also encourages adherence, which helps patients stay on track for a full recovery.
Providers may interact with patients before surgery, during their inpatient stay, and after discharge using regular automated interaction. This reduces anxiety and concerns about the complications and unknowns associated with a pending operation or medical procedure. Providers can instill a sense of security and encourage active self-care management during the healthcare process by filling in the blanks and managing expectations.
Here are some suggestions for care teams looking to use digital health technologies to communicate more profoundly with their patients:
Making it Convenient
Demand for access to providers using digital health technology as standard practice is on the rise.
According to a new study, nearly 92 percent of patients agree that improving the healthcare customer experience should be at the top of any provider's strategic improvement list. Patients are more satisfied and empowered when services are convenient and available. They're more likely to ask the right questions and obey the discharge guidelines.
According to a new study, nearly 92 percent of patients agree that improving the healthcare customer experience should be at the top of any provider's strategic improvement list. Patients are more satisfied and empowered when services are convenient and available. They're more likely to ask the right questions and obey the discharge guidelines.
Organizations can foster both provider loyalty and digital access with digital customer health solutions like GetWell Loop. Patients want an easy-to-use, straightforward experience that connects them to both their provider and their treatment. Put the power of engagement in their hands, encouraging them to communicate at the right time and in the right way, and they'll come back again and again.
Keeping it straightforward
Make it easy for patients to get well and stay well by providing knowledge that is simple to understand and obey.
Jargon, acronyms, and complex facts abound in the healthcare sector. When clinicians are talking with one another, using business jargon is appropriate, but not when describing discharge orders. It's difficult for everyone to recall all of the information given to them as they prepare to leave, but it's even more difficult for those with low health literacy.
